Why is it that speaking to a representative is the absolute last thing you have a choice of?? Why is it that after spending 5:23 minutes waiting on the phone entering this, that and the other number and going through directory after directory of press here, there and everywhere, I got a dial tone instead of getting through to anyone? Why in the world does BofA call them "Customer Satifaction Account Managers?"
Have you ever gotten the sinking feeling that they have you enter your account number just so you'll have something to do? When you finally get a person they ask you for your account number because they don't seem to actually have it. But hey, if you want to believe that punching numbers serves an actual purpose, go right ahead. Knock yourself out.